Return Policy
Return Authorization Required
All returns must be authorized by Customer Service prior to being returned. Please contact us by phone or email to initiate the return process:
- Phone: (352) 326‑0001
- Email: sales@skybolt.com
Return Process
- Items must be returned and inspected before any credit is issued.
- If you are requesting replacement parts, you may choose to:
- Wait for inspection to be completed before replacements are shipped, or
- Purchase replacement parts in advance; a credit will be issued once the returned items are inspected and verified as defective or damaged.
Defective or Damaged Items
- Must be reported within 10 days of receipt.
- Qualify for a full refund or replacement, subject to inspection and approval.
Non-Defective Returns
- Accepted within 30 days of delivery.
- Subject to a 20% restocking fee.
- Only items currently in warehouse stock are eligible for return.
- Custom or on-demand items are non-returnable, unless defective.
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